mypurecloud.comGenesys Cloud CX - AI-Powered Experience Orchestration Platform | Genesys

Xperience 2024 | Get future ready — now Register today Solutions Solutions Capabilities Industries The #1 AI-powered experience orchestration platform Explore prebuilt solutions Genesys Cloud CX Deliver personalized experiences at scale with an all-in-one contact center. Genesys Cloud EX Drive employee efficiency in your contact center and beyond. AppFoundry® Marketplace Extend the Genesys Cloud platform with pre‑integrated apps. Extend and build Dev Tools and Public APIs Cloud architecture Security and trust Global availability Integrations Deliver end-to-end personalized experiences at scale Purpose-built AI Realize value faster with AI that’s easy to deploy, control and optimize. Seamlessly connect on digital and social Personalize engagement on any channel with humans and AI-powered bots. Future-ready contact center Optimize with intelligent automation and embedded AI that delivers value from day one. Open CX platform and cloud architecture​ Innovate continuously, scale globally, and build any experience. End-to-end journey management Connect data silos to orchestrate and optimize customer and employee experiences. Workforce engagement management​ Simplify management, accelerate employee impact and increase retention with native AI and CX integration. Trusted across industries Banking Build trust and loyalty with seamless banking experiences across channels — every time. Healthcare Create secure, connected patient experiences that transform their care at scale. Retail Personalize every shopping experience with scalable retail support your customers can count on. Insurance Keep up with policyholder demands across channels using an AI-powered technology platform. Government Deliver secure, trusted digital government services that exceed customer expectations. More industries Discover how companies across industries achieve their specific goals with Genesys. Your company and Genesys Discover how pioneering organizations are reshaping the landscape of customer experience. Get ebook Customers Redefine your success standards Leading brands worldwide are making customer experience a competitive differentiator with Genesys. Customer stories Succeed and grow Customer success Professional services Product support Training and certification Connect and engage Customer communities Advocacy program Developer center Latest story Aeromexico soars to more personalized and rewarding interactions. Read more Partners Ascend to new heights with our partners Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals. See partners Explore our partners Strategic alliances AppFoundry® Marketplace Find a partner Partner with Genesys Become a partner Partner programs Partner portal Partnership in action Genesys receives 5-star award in the 2024 CRN Partner Program. Learn more Resources Get the resources you need Discover the latest research, reports and resources to orchestrate more connected experiences. All resources Explore Reports and guides Demos and videos Webinars and events Blogs Podcasts Learn Training and certification Product knowledge Development Trending Contact center buyer’s guide: Focus on delivering the best experiences every time Get the guide Company A great partner, a great place to work Your company is in the experience business — even if you don’t know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more. More about Genesys Why Genesys Our vision Sustainability Awards and recognition Who we areNews Careers Leadership Recent Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service Read more Log in Search Get Started Start exploring Genesys today Let’s chat. Connect with an expert to explore our product or ask questions. +1.888.436.3797 Contact Genesys Try for free Product tours Product demo Compare value Pricing and plans Get a quote × Genesys Cloud CX Choose the all-in-one, AI‑powered cloud contact center solution Genesys Cloud CX orchestrates experiences across every customer and employee interaction Take the tour Watch the demo Power personalized end-to-end experiences at scale Genesys Cloud CX™ is the world’s leading AI‑powered experience orchestration platform. With it, you can coordinate every step of your customer and employee experience by shaping journeys for moments that matter. Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is the leading customer and employee experience solution. With AI everywhere powering omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more — you can improve customer loyalty and employee retention. Use one platform to power more connected, meaningful experiences. Every customer. Every interaction. Every time. Transform customer and employee experiences with Genesys Cloud CX 94% average response rates 90% first-call resolution 20% boost in agent productivity See case study Only Genesys Cloud CX achieves true AI‑powered experience orchestration AI‑powered AI is native and infused throughout the entire Genesys Cloud™ platform. Harness the power of AI to gain deep customer insights. Predict customer needs, identify trends and make data-driven decisions that enable better service. With Genesys Cloud CX, you can solve high-value customer and employee experience challenges faster. Born in the cloud Genesys Cloud CX is designed for the cloud era, ensuring you have the agility, scalability and innovations you need to succeed. Say goodbye to legacy systems and on-premises headaches — Genesys Cloud CX is built for the digital age. And with our native API-first, open cloud platform, you can take advantage of cloud-first benefits. All-in-one platform Combine customer engagement, workforce engagement and journey management capabilities in one platform. Genesys Cloud CX eliminates the need for patchwork solutions and multiple vendors. Our unified, AI‑powered technology ensures you can effectively and intelligently serve the full customer and employee journey. 2023 Gartner® Magic Quadrant™ for Contact Center as a Service Genesys named a Leader — and positioned highest in execution Get the Gartner report All the tools you need, all in one place Orchestrate every step of every experience with a powerful set of all-in-one voice, digital, AI, journey analytics, customer engagement and workforce management capabilities — all from one unified platform. And optimize your solution with a rich set of open APIs, pre-built integrations and our expansive AppFoundry® Marketplace. Together, these capabilities make it possible to achieve true AI‑powered experience orchestration — and deliver the experiences your customers and employees deserve. Contact center software Shape experiences for the moments that matter with industry-leading contact center software. Genesys Cloud CX delivers all the tools and technology to compete — and win — in an increasingly competitive market. → Digital channels Delivering rich, connected and effortless experiences is easy with Genesys Cloud CX. Our digital tools make it easy to optimize, connect and personalize experiences across channels — without ever losing interaction context. → AI and automation Genesys Cloud CX delivers native, embedded AI that powers personalized experiences, mines deep customer insights and more. Trusted and proven, Genesys AI is ready to use — and level up your business — right out of the box. → Workforce engagement management Give your employees the resources they need to succeed — all in one platform. Genesys Cloud Workforce Engagement Management improves employee value and satisfaction while simplifying management activities. → Customer journey management With the right data at your fingertips, you can seamlessly optimize your customer journey. Genesys delivers the solutions needed to unify all available customer data, uncover journey...