mypurecloud.comGenesys PureCloud Platform | Customer Experience Platform | Genesys

COVID-19 impact. Information here +1.888.436.3797 Support Status Company Genesys Login Search MENU MENU Home Platform Choose the contact center platform for rapid innovation — ideal for organizations of any industry or size. Explore Our technology Latest innovations We’re constantly innovating. See the latest customer and employee experience releases. Trust and security See how Genesys solutions meet and exceed modern security standards. Marketplace Add value and functionality fast through our AppFoundry Marketplace. Developer tools Extend functionality without directly using an API. No programming required. Our approach Cloud-to-cloud migrations Consult the experts and get the tools for seamless cloud-to-cloud migrations. On-premises to cloud Smooth your move to the cloud with experience, expertise and a personalized plan. Customer upgrades Take your Genesys experience to the next level. See what’s possible. Products Products Genesys Cloud Power deeply connected experiences through the seamless, all-in-one contact center solution. Genesys Engage Deliver competitively superior customer experiences and digital transformation at any scale. View all products Capabilities Call center software Run your contact center with software that makes great customer experience easy. Email Give customer emails the attention they deserve with better management tools. Chat Make your website a conversation starter with live chat and solve issues in real time. Messaging Keep the (two-way) conversation going on your customers’ favorite messaging apps. All capabilities Chatbots Give your customers 24/7 self-serve assistance with intelligent automation. Voicebots Build better bots with natural language understanding for smart self-service. Integrations and apps Craft a custom call center with apps and integrations. Automated routing Harness the power of your data with predictive routing. Why Genesys Explore how the unsung stars of customer service are improving customers' lives. Meet the CX Heroes The Genesys edge Customer success Choose a dedicated partner that works with you before, during and after your deployment. CX Heroes Join us in celebrating heroes in headsets — the agents who go above and beyond. Beyond A community of continuous learning and innovation for customer experience professionals. Who we are Our customers See how Genesys call center and customer experience solutions help businesses succeed. Our partners Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together. Our story Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide. Resources CX Blueprint Personalize your contact center. Design the perfect solution with our interactive tool. Design your solution We Can Help Improve customer experience Learn how to serve customers where they are and guide them on more productive journeys. Improve employee experience Explore ways to engage and empower your team — because helping people is a great job. Level up your technology Maximize your customer experience technology to reach your goals and delight customers. Sell more Win and keep customers with a blended approach to sales, marketing and support. All resources Explore Events Save the date for these upcoming Genesys events — virtual and in-person. Blog Gain insights from customers, employees, industry thought leaders and more. Webinars and podcasts Watch and listen your way to better customer experience and more connected moments. Genesys guided tour Explore the features and functionality of Genesys Cloud in this self-guided tour. More resources Pricing Genesys Cloud contact center software Watch Video Take the tour Request a demo Try for free Design your solution Request a quote Get up and running fast for long-term benefits Easy to deploy, Easy to use An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed. The power to grow Genesys Cloud gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates. Understand what’s happening Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations. Reap the benefits of proactive contact center analytics and insights. Manage your people and systems Native, intuitive analytics provide powerful insights—from high level summaries down to customized and detailed views. Leverage these tools to develop and make the most of each employee. Watch Video Better for your customers, better for your business Give customers options Customers have higher expectations than ever. Give them the choice of channel with chat, SMS, email or a call—and provide a consistent experience no matter how they engage you. Choose a no-risk solution Genesys Cloud is priced with flexible subscription options that match exactly what your business needs. And there’s no hardware required —even if you want to add voice services. Trust and transparency The last thing you need is for your contact center software to fail. To ensure your product is running smoothly, check the public-facing status page for live updates and proactive notifications. Learn how call centers achieved 571% ROI with the Genesys Cloud application Make an impact Find out more about these capabilities… All in one contact center All in One All in One Seamlessly consolidate contact center and business communications in the all-in-one platform Find out more Collaboration tools Unified Communications Unified Communications Unite your team and create a more effective workforce Find out more Contact center software integrations System Integrations System Integrations Improve your customer experience by integrating your contact center with existing systems and applications Find out more Omnichannel desktop Omnichannel Contact Center Omnichannel Contact Center Make customer experience effortless for your team and consumers with omnichannel desktop Find out more Happy teams = happy customers Make it easy Siloed applications and the need to repeat information frustrate both your customers and agents. Give your employees a single, easy-to-use desktop that handles every interaction including customer details as the call, email or chat arrives. Strengthen teamwork Bring your team together across channels, campaigns and tools. Unified communication and collaboration tools let employees talk, chat, video, group chat, or search for and find the expert they need to resolve the issue at hand. Continue the conversation Built to be omnichannel, Genesys Cloud tracks the conversation from everywhere, so you always have the data you need to respond quickly. Wherever customers engage you, you’re covered. The data to manage your teams Interactive dashboards provide a consolidated view of customers, agents and interactions—across all media types. See what you want, how you want, to make the best-informed decisions. Frost & Sullivan Global Research: Mid-sized call centers take a digital-first approach Get the Report Find out more about these capabilities… Cloud contact center security Cloud Security Cloud Security Ensure the security of your cloud-based contact center Find out more Customer self service Customer Self-Service Customer Self-Service Create a customer self-service experience that’s omnichannel, personalized and conversational—and let business users adjust it to their needs Find out more Workforce optimization Workforce Optimization Workforce Optimization Achieve employee engagement success and realize greater operational efficiency with Genesys Workforce Optimization Find out more Cloud voice Voice Services Voice Services Voice capabilities are an integral part of your communications strategy. Leverage technology to maximize usefulness for your business. Find out more Cloud voice Integrations and Apps Integrations and Apps Find out more Fin...